Sanford Health Associate Release of Information Technician - Health Information in Bismarck, North Dakota

Job Title: Associate Release of Information Technician | Health Information | Bismarck

City: Bismarck

State: North Dakota

Department : HIM ROI

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr


Professionally handles customer requests ensuring the issues are resolved both promptly and thoroughly. Responsible for answering incoming phone calls and face to face interactions with both internal and external customers to Sanford. Must be able to accurately and efficiently access and gather information and fulfill customer needs. Expected to educate the customer where applicable either to help with or prevent the need for future contacts. Performs certain functions of release of information in order to meet and satisfy customer demands. Fulfills and delivers records in requested media following established turnaround times. Maintains integrity and confidentiality standards of the medical record. Adheres to confidentiality of patient information. May be required to relay updates regarding medical record completion of suspended physicians immediately when applicable. May scan required documents into the patient medical record. Must be able to communicate clearly and professionally both verbally and in writing. Works in a stressful environment with high customer demands. Excellent oral communication skills and ability to meet the public in a professional manner. Accuracy in number and name recognition. Must be able to interact with people, and work with frequent interruptions. Ability to multitask and handle priority situations. Work is extremely detailed and requires a high level of accuracy.Individual will work extensively with protected health information and is required to adhere to HIPAA privacy and security regulations and policies related to same.


The main focus of this position is customer service - both on with phone calls from customers/patients as well as helping our patients who present to our department requesting their medical records. Job duties will include working in our ROI Module in our EMR, processing of requests, and distribution of completed requests to get them properly packaged up and in the mail. Additional duties will be monitoring and sending out notification of fax failures that are sent through our EMR and sorting and entering our mail into the EMR.


Associate degree in Health Information Technology or other healthcare field preferred. Prior work experience in HIM Department related to record maintenance completion or release of information preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at or here for Spanish Version at .

City: Bismarck

State: North Dakota

Job Function: Revenue Cycle

Job Schedule: Full Time

Shift: Days

Req Number: req21028