Sanford Health Patient Relations Specialist - Clinical Risk/Patient Relations in Fargo, North Dakota

Job Title: Patient Relations Specialist | Clinical Risk/Patient Relations | Fargo

City: Fargo

State: ND

Department : Clinical Risk/Patient Relations - Fargo

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

POSITION RESPONSIBILITIES

Identifies issues and communicates with others when a decision needs to be made. Identifies and considers alternative approaches to situations or problems. Facilitates the resolution of customer problems, issues, or concerns. Collaborates with departmental associates and management. Responds to day-to-day operational priorities while still making progress on project work. Adapts listening to facilitation styles to others' communication styles. Explain policies, procedures, or services to patients using medial or administrative knowledge. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

DEPARTMENT DETAILS

Works day shifts - may need to come in early or stay late as needed to meet with patients or families.

QUALIFICATIONS

Bachelor’s degree in Social Work, Business, Nursing, Psychology or other applicable science is required. Master’s degree is preferred.

Minimum of three years of internal patient-related, hospital experience.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care,

leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research,

education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition

here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families

and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Fargo

State: ND

Job Function: Customer Support Services

Job Schedule: Full Time

Shift: Days

Req Number: WD01168